• Tenant Account Analyst

    Job Locations US-NC-Charlotte
    Job ID
  • Description

    ******Unless specifically contracted, resumes from recruiting agencies are not being accepted for this position.****** We are currently seeking a Tenant Account Analyst to act as the primary tenant and internal customer contact, and will also act as a liaison with our third party lease administration team.


    Responsibilities include:

    • Internal liaison with Leasing, Property Management, Regional Counsel and our third party lease administration team
    • Review of tenant CAM & real estate tax billings
    • Periodic lease notes abstraction
    • Support internal requests for detailed lease interpretation and any supporting calculations
    • Manage tenant vacates
    • Review the monthly rent roll, specifically monitoring tenants awaiting rent commencement
    • Process and notify tenants of changes in their rent, CAM, real estate tax and other charges
    • Review late fees prior to assessment
    • Run quarterly statements
    • Prepare / provide due diligence documentation as required
    • Primary responsibilities also include; Tenant account maintenance, collections and pursuit
      • Collecting tenant rents and all other charges
      • Handle all tenant discussions and communications
      • Responsible for tenant accounts receivable pursuit, documentation and follow-up
      • Resolve all disputed charges, including CAM, real estate tax, base rent, utility and other charges
      • Research and apply unapplied cash balances
      • Prepare tenant demand and default notices
      • Set up and monitor payment plans
      • Identify and process write-offs
      • Identify tenants for legal collections (with outside attorneys)
      • Manage legal collections pursuit liaising with internal and external counsel
      • A/R management reporting
    • Establish and maintain a healthy and productive relationship between landlord and tenant
    • Special projects as assigned


    • 2 or 4 year degree with business concentration preferred, or equivalent, relevant work experience
    • 2 – 3 years’ experience in commercial real estate
    • Collection experience preferred
    • Ability to read and understand complex real estate based legal documents
    • Real estate / commercial lease abstractions skills are a plus
    • Proficiency in Microsoft Word, Excel and Outlook, with ability to quickly pick up other systems
    • Strong written and verbal skills



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