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Tenant Account Analyst

Tenant Account Analyst

Job ID 
2017-1182
Job Locations 
US-CA-Tustin
Category 
Finance

More information about this job

Description

******Unless specifically contracted, resumes from recruiting agencies are not being accepted for this position.****** We are currently seeking a Tenant Account Analyst to act as the primary tenant and internal customer contact, and will also act as a liaison with our third party lease administration team.

 

Responsibilities include:

  • Internal liaison with Leasing, Property Management, Regional Counsel and our third party lease administration team
  • Review of tenant CAM & real estate tax billings
  • Periodic lease notes abstraction
  • Support internal requests for detailed lease interpretation and any supporting calculations
  • Manage tenant vacates
  • Review the monthly rent roll, specifically monitoring tenants awaiting rent commencement
  • Process and notify tenants of changes in their rent, CAM, real estate tax and other charges
  • Review late fees prior to assessment
  • Run quarterly statements
  • Prepare / provide due diligence documentation as required
  • Primary responsibilities also include; Tenant account maintenance, collections and pursuit
    • Collecting tenant rents and all other charges
    • Handle all tenant discussions and communications
    • Responsible for tenant accounts receivable pursuit, documentation and follow-up
    • Resolve all disputed charges, including CAM, real estate tax, base rent, utility and other charges
    • Research and apply unapplied cash balances
    • Prepare tenant demand and default notices
    • Set up and monitor payment plans
    • Identify and process write-offs
    • Identify tenants for legal collections (with outside attorneys)
    • Manage legal collections pursuit liaising with internal and external counsel
    • A/R management reporting
  • Establish and maintain a healthy and productive relationship between landlord and tenant
  • Special projects as assigned

Requirements

  • 2 or 4 year degree with business concentration preferred, or equivalent, relevant work experience
  • 2 – 3 years’ experience in commercial real estate
  • Collection experience preferred
  • Ability to read and understand complex real estate based legal documents
  • Real estate / commercial lease abstractions skills are a plus
  • Proficiency in Microsoft Word, Excel and Outlook, with ability to quickly pick up other systems
  • Strong written and verbal skills

AA/EOE

 

All offers of employment are subject to a background check, inclusive of drug screen.